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Frequently Asked Questions
How does the 100-night trial work?
Sleep on your pillow for up to 100 nights. If it isn't right for you, email us at plumasupport@gmail.com and we'll arrange a full refund.
How fast is delivery?
Orders are dispatched within 1–2 business days. International shipping takes 8–12 days.
Where is my order?
Once your order ships, you'll get an email with your tracking link. If it's been longer than expected, send us your order number and we'll look into it.
Can I change or cancel my order?
Get in touch as soon as possible. We can usually make changes or cancel before your order is dispatched.
What does the 1 year warranty cover?
[Add what your warranty covers, e.g. manufacturing defects such as split seams or failed stitching, and how to claim.]
Can I wash my pillow?
Yes, it's machine washable. Wash it on a gentle cold cycle to keep the fill soft and full.
Is it right for side sleepers?
Yes, that's who it's designed for. Its full, even height fills the gap between your shoulder and head so your neck stays straight. If you mainly sleep on your stomach, a lower pillow may suit you better.